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Frequently Asked Questions

Our preferred method of payment is through online banking. This can be done before the session or immediately afterwards. Cash payment is also accepted. Our bank account number for deposits is 123139 - 0053725 - 00. Our fees can be found on the fees page.

Yes we do and we're happy to assist you with the completing of WINZ subsidy forms.

Some funding may be available if you are between 12 and 24 years old or you have experienced sexual abuse or other forms of serious trauma.

If you are unable to attend a booked appointment please let us know as soon as possible. For late cancellations, less than 24hrs notice, or missed sessions the agreed fee normally needs to be paid before another appointment is made. If the cancellation is due to a genuine emergency a reduced or no fee will be charged. If we miss an appointment without giving you 24 hours notice your next appointment will be free.

If you are unable to attend a booked appointment please let us know as soon as possible. For late cancellations, less than 24hrs notice, or missed sessions the agreed fee normally needs to be paid before another appointment is made. If the cancellation is due to a genuine emergency a reduced or no fee will be charged. If we miss an appointment without giving you 24 hours notice your next appointment will be free.
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Counselling Creatively